Payment Terms

1. Invoicing

INFRANET IT SOLUTIONS LLC issues invoices for services rendered. For managed services, invoices are typically issued monthly in advance. For project-based work, invoices may be issued upon completion or at agreed-upon milestones as specified in your service agreement.

2. Payment Due Dates

Unless otherwise specified in your service agreement, payment is due within thirty (30) days of the invoice date. We encourage electronic payment methods for faster processing.

3. Accepted Payment Methods

We accept the following payment methods:

• Credit cards (Visa, MasterCard, American Express)
• ACH bank transfer
• Company check
• Wire transfer (for large payments)

4. Late Payments

If payment is not received by the due date:

• A late fee of 1.5% per month (18% annually) may be applied to overdue balances
• We will send payment reminders at 7, 14, and 30 days past due
• Services may be suspended for accounts more than 45 days past due
• Collection costs and legal fees may be added to significantly overdue accounts

5. Service Suspension

We reserve the right to suspend services for non-payment. Before suspension, we will provide written notice and an opportunity to resolve the outstanding balance. Emergency support may remain available during suspension to prevent critical business disruption, but full services will not resume until the account is current.

6. Billing Disputes

If you believe there is an error on your invoice, please notify us in writing within fifteen (15) days of the invoice date. We will investigate and respond within five (5) business days. Disputed amounts should be clearly identified, and undisputed portions should be paid by the due date.

7. Refund Policy

Refunds are handled on a case-by-case basis:

• Managed Services: Prepaid fees for unused service periods may be refunded on a pro-rata basis if services are terminated by mutual agreement.
• Project Work: Payments for completed work are generally non-refundable. Deposits for future work may be refundable minus any costs incurred.
• Products/Hardware: Subject to manufacturer return policies. Restocking fees may apply.

8. Price Changes

We reserve the right to modify our pricing. For managed services, we will provide at least sixty (60) days written notice of any price changes. Changes will take effect at the start of your next billing cycle following the notice period.

9. Taxes

Prices quoted do not include applicable taxes unless specifically stated. You are responsible for paying any applicable sales tax, use tax, or other taxes required by law.

10. Contact for Billing Questions

For billing inquiries or to discuss payment arrangements, please contact us at: